ONE woman was left in Turkey for almost a week with her family when her flight home with easyJet was cancelled last minute.
Macy Neve Flye was due to fly home from Dalaman in Turkey to Bristol with easyJet but was left “stranded” with her family after a technical problem with the aircraft.
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The date of the original flight was August 22 , due to take off at 11:25pm.
But by the time it hit 12:30am, passengers were told to check their emails, to which they found out their flight home had been cancelled.
To maker matters worse, the return flights home were almost a week later due to the busy summer season.
Macy and her family were been split between two replacement flights departing on August 27 and August 28.
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Talking to creatorzine.com, Macy said: “Being stranded has been nothing but stress, anger and confusion.”
She was travelling with her boyfriend and three members of his family, including a five-year-old who were all later transferred to a different hotel.
This was due to the original hotel not having enough space for all 150 passengers affected.
On the ordeal, Macy said: “‘As you can imagine, it has just been awful and stressful. We had budgeted for a two-week holiday.
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“This experience has made us not want to fly with them again.”
The family have been advised to keep receipts so they can claim back additional expenses incurred during the disruption.
easyJet confirmed the flight was cancelled after the aircraft experienced a technical problem.
They also said it arranged hotel accommodation and meals, and would reimburse the family for expenses.
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It said alternative flights with other airlines and indirect routes were extremely limited because of the busy summer travel period.
Some members of the family were therefore given seats on a flight on August 27, with the remainder booked to travel the following day.
An easyJet spokesperson said: “We are very sorry that Ms Flye and her family’s flight from Dalaman to Bristol was unable to operate due to the aircraft experiencing a technical issue.
“The safety and wellbeing of our customers and crew is our highest priority and we have been doing all we can to support the family, including providing hotel accommodation and meals.
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“Alternative flight options including with other airlines are very limited at this busy time of year and so while we have transferred the family onto the next available flights this week, we are sorry for the difficulty caused by the delay returning home.
“We are in touch with the family to apologise for their experience and reimburse them for any expenses incurred.”